“Client ID or secret is wrong”
Copy both again from the Vipps portal. Check you took them from the right environment — test keys will not work in production.
Naustr Express
Something is not working
What you see, and what to do about it.
“Subscription key is wrong”
Copy the Ocp-Apim-Subscription-Key again. It is a different value from the client secret, and easy to mix up.
“Vipps rejected the callback URL”
The address in the Vipps portal must match exactly, with no trailing slash and no extra space.
“Login is not enabled”
Turn on Login for your sales unit in the Vipps portal, then try the connection test again.
The button does not show in my shop
In the app, check that step 4 is green. Still not showing? Use “Not showing up?” in the app, or contact us — we will add support for your theme.
“Customer cancelled in Vipps”
Nothing is wrong. The customer chose not to continue, and no order was created.
“No address on the customer's Vipps profile”
Nothing is wrong. The customer is sent back to your shop to check out normally.
The button disappeared
Your trial or subscription ended. Open the app to start it again, and the button comes back.
A customer ordered the wrong size
The button only continues once a size has been actively chosen. If your theme lets a customer through without choosing, contact us and we will fix it for that theme.
Still stuck? Write to us and include your shop address. Support →